Shipping times vary depending on your location:

Europe: 3–7 business days

US & Canada: 5–10 business days

Rest of the world: 7–14 business days

You’ll receive a tracking link as soon as your order is on its way.

Thank you for supporting slow, sustainable fashion — it’s worth the (short) wait.

Each item is made just for you, with care and intention. This means we don’t keep stock, and nothing goes to waste. Because we work with print-on-demand production, your order typically takes 2–5 business days to be created.

We want you to feel as comfortable in your clothes as you do in the mountains. 🏕️

Each product has its own detailed size guide available on the product page — just scroll down to find measurements in inches and centimeters.

Our t-shirts generally have a relaxed, unisex fit. If you prefer a looser feel, we recommend sizing up. Still unsure? Reach out — we're happy to help you choose the right size.

No worries — we’re here to help.

If you're running into problems while placing your order (payment not going through, cart not updating, weird error messages, etc.), try the following first:

- Refresh the page or try a different browser
- Clear your cookies/cache
- Double-check your payment and shipping info

Still not working? Just send us a message at [info@rifugio-dolomiti.com], and we’ll help you get it sorted — usually within 24 hours.

We're a small team, but we care big — and we’ll make sure you’re taken care of.

Because every item is made to order just for you, we don’t offer returns or exchanges based on size or preference. This helps us reduce overproduction and stay true to our eco-conscious values 🌿

That said, if your item arrived damaged, defective, or incorrect, we’ll gladly make it right.

Please reach out to us within 14 days of receiving your order, with:

A brief description of the issue

A photo of the item

Your order number

Email us at [info@rifugio-dolomiti.com], and we’ll take care of it.

Thank you for supporting slow fashion, thoughtful production, and mindful purchasing.

Because every item is made to order, we can only accept cancellations within 12 hours of your purchase. After that, your item may already be in production and cannot be changed or canceled.

If you placed an order by mistake or need to make a change, please email us as soon as possible at [info@rifugio-dolomiti.com], and we’ll do our best to help.

Thanks for understanding — and for supporting slow, intentional production. Every item we make is just for you.